Hello, I did not know what to expect when I opened the packaging, but after opening, I was pleasantly surprised to first find a nice thank you card from Arewahair. Now to my box braid wig….I am in LOVE with this wig. It is so well made and fits like a glove. I received exactly what I ordered. Most wig companies will send me whatever size they have and the wig never fits my small head and neck properly. Thank you Arewahair for sending me exactly what I ordered. Your company is very professional, in that from the time I ordered my wig from you till delivery, I received an email update. I really like that. I am a happy customer and will be ordering from Arewahair.com again and again!